Shipping & Returns

At By Becca, we believe beautiful fashion deserves to be loved for longer.

Each piece in our collection has been thoughtfully sourced and carefully curated, offering you access to coveted designer fashion with a story to tell.

We want your shopping experience to be as considered and enjoyable as the pieces themselves. Please familiarise yourself with our shipping and returns policy before making a purchase.

SHIPPING

Australian Shipping

We offer flat-rate Standard and Express Shipping Australia-wide.

  • Standard Shipping: AUD $15.95 per order
  • Express Shipping: AUD $25.95 per order
  • Dispatch Time: Within 1–2 business days of receiving your order
  • Delivery: Delivery times vary depending on your location and the selected shipping service
  • Tracking: Tracking details will be provided by email once your order has been dispatched

All orders are carefully packaged to ensure your treasured finds arrive safely.

Dispatch & Delivery

Orders are dispatched within 1–2 business days, excluding weekends and Queensland public holidays.

Express Shipping provides a faster delivery service once dispatched but does not change our standard order processing timeframe.

Delivery timeframes commence once your order has been collected or accepted by the shipping provider.

While we make every effort to ensure prompt delivery, delays may occasionally occur due to circumstances outside our control.

Please ensure your shipping address is correct at checkout. If you notice an error, contact us as soon as possible.

If your parcel is delayed, lost or arrives damaged, please contact us through our website so we can assist.

International Shipping

By Becca currently ships within Australia only. International shipping is not available at this time.

RETURNS & REFUNDS

A Considered Approach to Pre-Loved Fashion

By Becca specialises in individually sourced, pre-loved designer fashion.

Many of our pieces are unique, limited edition or no longer available through traditional retail channels.

Each garment is carefully inspected, with its condition and any known imperfections disclosed in the product description.

We encourage you to review all photographs, sizing, measurements and condition details before making your purchase.

Change-of-Mind Returns

Due to the individual nature of our curated pre-loved collection, By Becca does not accept returns or exchanges for change of mind.

This includes circumstances where:

  • You have changed your mind about your purchase.
  • The garment does not fit as expected, where accurate sizing and measurements were provided.
  • You decide the colour, style or design is not suitable, where the item was accurately described.
  • You no longer wish to keep the item.

We are always happy to assist with additional information about a garment before you purchase.

This change-of-mind policy does not affect your rights under Australian Consumer Law.

Faulty Items & Australian Consumer Law

All purchases from By Becca are covered by consumer guarantees under Australian Consumer Law.

These rights apply to both new and pre-loved goods and cannot be excluded by our store policies.

If an item has a major failure to meet the consumer guarantees, you are entitled to choose a refund or replacement, where applicable.

For a failure that is not major, By Becca may provide an appropriate remedy within a reasonable time. If we do not do so, you may be entitled to a refund or replacement.

Where required by Australian Consumer Law, we will also cover reasonable return shipping costs.

Nothing in this policy excludes, restricts or modifies your statutory consumer rights.

Pre-Loved Garment Condition

We celebrate the individuality and character of pre-loved designer fashion.

As our garments have been previously owned, some may show signs of wear consistent with their age, fabric and history.

We make every effort to accurately describe each piece, including any known marks, alterations, wear or imperfections.

Imperfections that have been specifically disclosed and accepted before purchase do not, by themselves, constitute a fault.

However, pre-loved purchases remain protected by Australian Consumer Law, including where an item has an undisclosed fault or does not match its description.

How to Request a Return

If you believe your purchase is faulty, significantly different from its description or otherwise fails to meet the consumer guarantees, please contact us through the contact form or email support@bybecca.com.au.

Please provide:

  • Your order number
  • A brief description of the issue
  • Clear photographs where helpful

We will review your enquiry and advise you of the next steps in accordance with Australian Consumer Law.

QUESTIONS? WE'RE HERE TO HELP

We want every By Becca purchase to feel special.

If you have any questions about a garment, its condition, measurements or delivery, please reach out before purchasing through the contact form or email support@bybecca.com.au.

Thank you for supporting circular fashion and giving beautiful designer pieces another chapter.

Coveted. Curated. Collected.

BY BECCA

www.bybecca.com.au